Refund & Cancellation Policy

This policy applies to payments made on XpertCareers, operated by Xpert Lab AI Private Limited (CIN U63119HR2026PTC143382), Ambala, Haryana.

1. Most of the Service costs nothing

You are never charged to see your own results. Your assessment report, your plain-English summary, your credential, the read of a CV you upload together with the gaps named against your assessment evidence, and the fit read against a job description are all free. There is nothing to refund on any of them, because nothing was paid.

2. There are exactly two things you can pay for

An Xpert Lens Snapshot. ₹100, or ₹10 for your first one, once per person. This payment entitles you to one Snapshot. It does not add credits to your balance.
Credits. ₹10 each, no minimum, and they do not expire. Credits are spent only when you ask us to make something — a rewritten Xpert CV, a CV tailored to a job, an interview preparation pack, a role comparison, or a thirty-day plan. The cost is shown on the button before you press it.

3. Before you have used it, you can have your money back

If you have paid for a Snapshot and not yet started the assessment, or you hold credits you have not spent, write to us within 7 days of the payment and we will refund it. You do not have to give a reason.

Refunds are made to the original payment method and typically reach you within 5 to 7 working days, depending on your bank. A partly spent credit balance is refundable only as to the credits still unspent.

4. Once it is used, it is final

An assessment that you have started has been delivered, whether or not you finish it — the questions have been served and the run has begun. A credit that has been spent on a document or artifact has been delivered the moment that document exists. Neither is refundable, and credits cannot be exchanged for cash at any point.

5. If something fails on our side, you do not pay for it

If a Snapshot cannot be completed because of a technical fault on our side, your entitlement is restored and you may take it again at no further cost. If a document or artifact fails to generate, the credits are returned to your balance. You do not need to ask for either; if it does not happen automatically, tell us and we will put it right.

This does not cover a run abandoned by choice, or one interrupted by your own device, browser or connection — though if that happens, write to us and we will look at it.

6. Cancellation

You may stop using the Service or close your account at any time. Credits do not expire, so there is no need to close an account to stop being charged — nothing recurs and there is no subscription. If you do close your account, any unused balance is forfeited, so claim a refund under section 3 first if one is due.

7. Failed or duplicate transactions

If your payment is debited but the corresponding entitlement or credits are not added to your account, or you are charged more than once for the same purchase, contact us within 7 days at yogesh@xpertlabai.com with your transaction details. We will investigate and, where a genuine payment error or duplicate charge is confirmed, credit the missing balance or reverse the erroneous charge.

8. Contact

For any billing question, email yogesh@xpertlabai.com. We aim to respond within 3 business days.